Mark James FAQ
Welcome to the Mark James FAQ page. Here, you’ll find answers to our most commonly asked questions. If you can’t find what you’re looking for, feel free to contact us.
Orders and Shipping
How long does it take to process my order?
As part of our commitment to sustainability, all Mark James items are made on demand. Please allow 2-5 business days for order processing before your item ships. Over 75% of orders are completed within 3 days.
What are your shipping costs?
We offer flat-rate shipping:
- United Kingdom: £3.99
- European Union: £5.99
How long will delivery take?
Delivery times vary based on your location:
- United Kingdom: 2-5 business days after fulfilment.
- European Union: 5-10 business days after fulfilment.
Do you ship internationally?
Yes, we ship to multiple countries worldwide. However, delivery times and shipping rates vary. Check during checkout for availability and pricing to your location.
Returns and Exchanges
Can I return or exchange my item?
Due to the personalised nature of our made-on-demand products, we cannot accept returns for changes of mind or incorrect sizing. However, we offer Fit Assurance for first-time sizing issues, providing a 30% discount on a replacement order. For defective or incorrect items, please contact us within 7 days of receiving your order.
How do I initiate a return or exchange?
Please visit our Return Request page to submit your return or exchange request. Include photos and details of the issue for faster processing.
What is your return window?
All return requests must be initiated within 7 days of receiving your order.
Products and Sizing
How do I find the right size?
Each product page includes a detailed size guide. Simply click the Size Guide tab to view the precise measurements for that specific product. You'll also find simple instructions on how to measure yourself accurately so you are able to choose the correct size and help eradicate the need for future returns.
Are your products sustainable?
Yes! All Mark James products are made on demand to reduce waste. We also ensure orders are produced in the factory closest to your location, minimising our carbon footprint. Learn more on our Sustainability page.
What materials do you use?
We prioritise high-quality materials designed for durability and comfort. Specific material details are listed on each product page.
Account and Payments
What payment methods do you accept?
We accept all major credit and debit cards, as well as payment platforms like PayPal and Apple Pay.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save your preferences, and access exclusive offers.
Promotions and Discounts
How do I use my 10% welcome discount?
If you’ve signed up for our newsletter, you’ll receive a unique discount code via email. Enter this code at checkout to redeem your 10% off.
Can I combine multiple discount codes?
No, only one discount code can be used per order.
Contact Us
How do I get in touch with customer support?
For general enquiries, please visit our Contact Us page. For return requests, head to our Return Request page.
We’re here to help and aim to respond within 1-2 business days.