Privacy Policy
Last updated: November 17, 2024
This Privacy Policy explains how Mark James ("we," "us," or "our") collects, uses, and shares your personal information when you visit or make a purchase from markjames.com (the "Site") or otherwise interact with us through our services (the "Services"). By using the Site, you agree to the practices described in this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or for other operational reasons. Updates will be posted on this page with the "Last updated" date. We encourage you to review this page regularly.
What Personal Information We Collect
Information You Provide to Us
- Contact Details: Name, email address, phone number, billing address, and shipping address.
- Order Information: Details necessary to fulfil your purchase, such as payment confirmation and order history.
- Account Information: Username, password, and security question answers (if applicable).
- Customer Support: Any information you provide when contacting us.
Information We Collect Automatically
- Usage Data: Includes your IP address, browser type, device information, and interaction data collected through cookies or similar technologies.
- Cookies and Tracking: We use cookies to remember your preferences, enhance user experience, and analyse site usage. For more details, see our Cookie Policy.
Information from Third Parties
- Service Providers: Data shared by our partners, such as Shopify and Printful, to process and fulfil your orders.
- Marketing Platforms: Interaction data from email campaigns and advertisements.
How We Use Your Personal Information
- Provide and Improve Services: Process orders, manage returns or exchanges, and respond to customer inquiries.
- Marketing and Communication: Send promotional emails and customise advertisements to match your interests.
- Sustainability Practices: Enhance localised production and minimise waste through our print-on-demand model.
- Security and Fraud Prevention: Detect and address fraudulent activity and ensure secure transactions.
- Analytics and Optimisation: Use tools like Google Analytics 4 (GA4) to improve functionality and understand customer interactions.
- Future Tracking for Enhanced Services: Implement tracking technologies for social media ad accounts and affiliate program management.
Sustainability and Data Practices
At Mark James, sustainability is a core value. Our print-on-demand model ensures that your order is produced in the closest available facility to reduce shipping distances and lower our carbon footprint. By minimising overproduction and waste, we aim to create a more responsible and transparent shopping experience. Your personal data supports these efforts by helping us optimise our operations and improve marketing strategies.
Your Rights
Depending on your location, you may have the following rights:
- Access: Request details about the personal information we hold about you.
- Correction: Update inaccurate or incomplete information.
- Deletion: Request the deletion of your personal data.
- Opt-Out: Manage communication preferences, including unsubscribing from marketing emails.
To exercise these rights, contact us at support @ markjames.com
Data Security and Retention
We take appropriate measures to secure your data. However, no system is completely secure, and we cannot guarantee "perfect security". Information will be retained for as long as necessary to fulfil its purposes or comply with legal obligations.
Contact Us
If you have any questions or concerns about this Privacy Policy or wish to exercise your data rights, please contact us at: support @ markjames.com
Thank you.