Submit Your Return Request
We’re here to help with any issues regarding your order. If you need to request a return, exchange, or replacement, please complete the form below, and our team will get back to you within 1–2 business days to assist you.
Before Submitting a Request
At Mark James, all of our products are crafted on demand to minimise waste and support a more sustainable future. As such, please review our Shipping & Returns Policy before submitting your request to ensure it complies with our guidelines.
Defective, Damaged, or Incorrect Items
If your item is defective, damaged, or incorrect, we’re happy to offer a replacement or refund. Please include a detailed description of the issue when submitting your request.
Change of Mind or Sizing Issues
Due to the personalised, made-to-order nature of our products, we cannot accept returns for changes of mind or incorrect sizing. However, we offer Fit Assurance: a 30% discount on a replacement item for first-time sizing adjustments. Mention this in your request if applicable.
Non-Returnable Items
Items that do not meet our return criteria cannot be refunded or exchanged. If you’re unsure whether your situation qualifies, feel free to submit a request, and we’ll do our best to assist.
What to Include in Your Request
- Your order number
- A description of the issue
- What you are requesting (refund or fit assurance discount)
Thank You For Supporting Sustainable Fashion
By choosing Mark James, you’re supporting a more conscious approach to fashion. We appreciate your understanding of our sustainability-focused policies and will do our utmost to resolve any issues promptly.